Your order has been put on temporary hold by our verification system.
Kindly follow these instructions: 1. Get your valid ID such as a Driving License, Passport or National ID card. 2. Get a piece of paper. Write today's date/time & 'cdkeys.com' on this piece of paper. 3. PROTECT SENSITIVE INFORMATION. Cover your ID/Passport number. Expiry date on your valid ID must be visible. Arrange your ID and the piece of paper together, and click a picture with a smartphone or digital camera. 4. Attach the picture and reply to this message.
Please be assured that it is standard procedure for certain orders to be checked in this manner and is for the security of all parties involved. As mentioned above, sensitive information such as the ID/Passport Number can be covered/redacted/blacked out. However, the expiry date of your ID must be clearly visible. We only require sufficient information to identify you as the account holder.
Apologies in advance for any inconvenience this process may have caused. All correspondence will be dealt with as a priority by our 24-hour support team.
If for any reason, you aren't able to provide the requested information, we will cancel your order and refund your payment after 3 days.
У меня просит дату истечения срока действия ID... Я хз что им отправлять. Кто столкнулся, обьясните что им нужно отправить.
Вот их письмо:
Hi,
Thank you for ordering with cdkeys.com.
Your order has been put on temporary hold by our verification system.
Kindly follow these instructions:
1. Get your valid ID such as a Driving License, Passport or National ID card.
2. Get a piece of paper. Write today's date/time & 'cdkeys.com' on this piece of paper.
3. PROTECT SENSITIVE INFORMATION. Cover your ID/Passport number. Expiry date on your valid ID must be visible. Arrange your ID and the piece of paper together, and click a picture with a smartphone or digital camera.
4. Attach the picture and reply to this message.
Please be assured that it is standard procedure for certain orders to be checked in this manner and is for the security of all parties involved. As mentioned above, sensitive information such as the ID/Passport Number can be covered/redacted/blacked out. However, the expiry date of your ID must be clearly visible. We only require sufficient information to identify you as the account holder.
Apologies in advance for any inconvenience this process may have caused. All correspondence will be dealt with as a priority by our 24-hour support team.
If for any reason, you aren't able to provide the requested information, we will cancel your order and refund your payment after 3 days.
Kind Regards,
Customer Care Team | cdkeys.com
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