Вакансия публикуется на английском языке по просьбе компании
About company:
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it's for them that we continue to evolve and improve the League of Legends experience.
As Player Support Tech Lead, you'll be responsible for creating technical solutions for non-technical players answering player tickets and creating straightforward guides and tutorials for other PS members. You'll scout for new tech issues and work closely with our Live Services team on them. You'll be involved in multiple PS projects and help coordinate daily operations for the 1 line of support.
As a Moscow Rioter, you'll join a smaller but strong team of Rioters striving to cultivate the phenomenon of League of Legends in Russia and CIS, starting with building player trust. We help the LoL community grow to be awesome. Our mission is for League of Legends to become a number one sport in the region.
You'll share our prioritization of player experience, rejection of convention, and maniacal passion for gaming. Rioters in Moscow are driven to deliver unique player experiences that show Russian/CIS players they aren't lost in translation.
You are:
● A live service genius: your 3+ years of XP working within a live service engine means you understand that tickets equal immediate feedback, action, and solving root cause, not «fixes»; you've leveled up to legendary in support, managing ticket and live chat-based help environments; you may have even dabbled in some community development as you headed up the team's efforts.
● Tech-savvy: you rapidly learn new skills, grasping complicated technical information that often leaves others lost, scared, and generally rocking in fetal position; whether it's product, industry, or hard tech knowledge, you soak it up like a sponge to water that comes with a 300-page user manual; you're experienced with technical writing or creating online tutorials that are easy to grasp for less tech-savvy readers; you don't believe in language barriers; you already know or are down to learn SQL, Python, or any other language that makes getting to the data more efficient; bonus points for languages like Java or PHP.
● A meticulous troubleshooter: you're organized and methodical enough to outline efficient, easy-to-follow solutions, but still flexible enough to find creative paths around obstacles; you diagnose and repair technical problems with the cunning of a fox and precision of a surgeon; you don't try to bruteforce recurring issues with manual actions, you try to automate the process.
● Multi-platform: you know that PC doesn't just stand for «politically correct,» and that Apple products don't all come from orchards; you're adept at solving problems on both Windows and Mac operating systems.
● A team player: you're comfortable flying solo, but you mesh well with Rioters of all personalities and disciplines; you're a natural collaborator and interface seamlessly with other teams to resolve tough technical difficulties.
● Mentally agile: you're flexible and globally aware (you may even speak multiple languages) and enjoy gaining perspective outside your office; you possess a degree, but know that real-life applications and the people around you always have something important to teach you; you're open to new experiences and you're always ready to learn new things; you recognize that situations change, complications arise, and you're ok with that; you're coolly flexible and able to handle whatever comes your way.
● Player-focused: you're a lifelong PC gamer, and you draw on your own experience playing League of Legends to provide first-rate technical support to summoners like you; as a community member, you're able to speak out for League players, and drive results with them in mind.
● Bilingual: you're an excellent communicator and are native level in Russian or English and can converse fluently in the other.
You will:
● Quickly resolve technical issues for players on both PC and Mac operating systems; expand the Player Support Knowledge Base to encompass both platforms, enabling even more summoners to find solutions on their own; be involved in process of designing and integration of new PS tools and other forms of self-help.
● Build and implement knowledge sharing process between 1 line and SME's.
● Stay up-to-date on the latest technological trends, ensuring you have the knowledge you need to anticipate and answer new technical questions before they become player headaches.
● Tackle long and short-term projects aimed at improving the overall player experience.
● Be the one who works closely with 1 line of support, teach them, and take care of them.
● Don't forget to include a resume and cover letter. We receive a lot of applications, but we'll notice a fun, well-written intro that shows us you take play seriously.
Contacts.
Глеб, чтобы списки были такими же как основной текст, рекомендую их вставлять в какой-нибудь Notepad++, а затем копировать обратно. Просто здесь [на сайте] очень странный инструмент, который вместо переноса ровно на строку делает отступ значительно шире. В сумме такой вариант отъедает место и выглядит не очень.
Надеюсь на самом сайте такое исправят. Я, конечно, понимаю, что лучше во время подготовки текста использовать текстовый документ или пакет, но всё же считаю тут должно работать не хуже.
Спасибо за дельный совет, попробуем.